Below you will find just a few of the remarks that clients have sent us.
L&W Heating & Plumbing Feedback
Mr Tetlow – Newton-le-Willows – writes:
“I would like to thank L&W Heating & Plumbing Ltd personally for the recent work carried our by there staff at my clients property.
From the initial phone call to your office I found your Office Manager to be exceptionally helpful in an emergency situation and a plumber was despatched to the address with the leaking radiator in no time at all.
Once at the scene he ably sorted out the problem and went beyond his duties to make sure my client was put at ease. He also mopped up the mess and cleared up after himself, which again was a measure of the workforce you employ.
I would have no hesitation in recommending your services to friends and contacts and look forward to utilising your company myself”.
Hyland Estates – St Helens – writes:
A family owned company based in St Helens Merseyside, offering unbiased, impartial mortgage and financial advice.
Craig Hyland – Director states:
“At Hyland Estates we value great customer service and always aim to provide highest standard of support to our customers. It is for this reason I felt it appropriate to thank L&W Heating & Plumbing Ltd for their excellent way in which the company has dealt with our customers over the last year. The staff are skilled, knowledgeable and reliable. They have always presented themselves in a polite and professional manner. The operations team is efficient and the size of the workforces means your response times have always been excellent. As a result I look forward to our continued working relationship and would happily recommend your services in the future”.
Mr Gorman – St Helens writes:
“I recently had the need to use the emergency callout service of L&W Heating & Plumbing Ltd. I called them on a Sunday evening at 10pm after some vandalism to water and gas pipework. The workman arrived before the police and got soaking wet in the process of making the problem safe.
I have used L&W on many occasions and have never been let down.
A great big thank you to the team”.
Ms Finney – Rainhill – writes:
“This testimonial is award to Stephen Lee of L&W Heating & Plumbing Ltd in recognition of his professional approach and commitment to quality service.
When I contacted L&W and told them my central heating has packed in Stephen came round and assessed what needed to be done, ordered me a new system and arranged to fit it as soon as possible, he turned up at 8am on Saturday morning tool bag in hand as he said he would and by 2pm I had hot water again, he coped amazingly well with my 2 boys acting like site managers, hovering over his shoulder. He even cleaned up after himself!
I would like to take this opportunity to thank Stephen & L&W for all their hard work, speedy response and would recommend his service to anyone”.
Mr Finch- Wigan writes:
“This is the first time I have ever felt compelled to take the time to write to a Company to thank them for the services they have provided.
Over Christmas the fan on our central heating boiler packed up leaving us without heating and hot water, possibly the worse time of the year and one of the coldest winters on record. When I rang I honestly thought we would need to wait days before you could send someone out due to the time of year. I was really pleased to get a same day call out.
Your engineer identified the problem with the fan and rang the office to see if a new one could be located. Unfortunately there was none in stock, However, you did have one, although not the correct part but could be suitable for the time being. We were really surprised at how you then sent out another engineer with the new part to try and get the boiler going. Which it did. No other company would have gone to this trouble.
I cannot express how much I appreciated the services from your company, you are responsive and your engineers are highly professional.
I will not hesitate in using your company again for all of our plumbing and heating problems and have already started recommending you to others”.
Ms S – Liverpool – writes:
Ms S of Halewood, Liverpool recently took part in a customer survey and had nothing but praise for L&W. Ms s stated she would ‘recommend our services to others for excellent value for money, the engineer rang 1/2 hour before arriving as arranged, courteous and polite, left the property clean & tidy’.
All Trades Network – writes:
All Trades Network, based in North Somerset, contacted L&W via an internet search. They were completely satisfied with our work commenting that we are a very professional & reliable company and would not hesitate to use us again.
Housing Associations
Liverpool Housing Trust (LHT) is part of the Symphony Housing Group and has been providing affordable homes on Merseyside since 1965. Their housing stock of approximately 10,000 properties is located throughout the local North West. LHT’s has always maintained its Liverpool roots and it’s commitment to house people in good quality accommodation. It plans to continue to do so for many more years to come.
Simon Brown – Division Director Asset Management – Liverpool Housing Trust states:
“LHT have been working with L&W Heating & Plumbing Ltd for a number of years, and we have seen them grow and develop into one of our most pro-active contractors. L&W represent everything we are striving for our contractors to achieve. We are proud to be working with L&W”.
